Cancellation Policy

At Soka, we are committed to providing you with a seamless and worry-free shopping experience. We understand that sometimes circumstances may require you to cancel your order. Please review the following cancellation policy to understand the process and any applicable terms.

✅ Free Cancellations

You are eligible for a free cancellation (for non-customized products) if:

  • You cancel your order within 72 hours of placing it;
  • Your order has not yet been dispatched from our warehouse.

If you meet these conditions, please contact our customer service team as soon as possible. You can reach us via email, live chat, or the message form on our website. Be sure to include your order number and reason for cancellation.

⚠️ Cancellations After Dispatch & Fees

If your order has already been dispatched and you wish to cancel due to:

  • Personal reasons, or
  • Delivery disputes caused by not selecting the optional white glove service,

You will be responsible for the following:

  • The shipping cost of the outbound delivery;
  • A 10% restocking fee based on the original (pre-discount) order value.

📧 Cancellation Confirmation

You will receive a cancellation confirmation email within 24–48 hours of your request. This email will include a breakdown of any applicable fees.

💳 Refund Timing

Refunds will be issued to your original payment method within 1–5 business days, depending on your financial institution. Any applicable fees will be deducted from the total refund.

📞 Need Help?

If you have questions or need to cancel your order, feel free to contact us: