Domus Leather Floating Bed

At Soka.ca, we’re happy to offer free fabric and leather swatches so you can find the perfect material for your home before placing an order.

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✅ Can I Get Swatches?

Absolutely! Simply select the fabrics or leathers you’re interested in and leave us a message. We’ll ship your samples free of charge, usually within 2–3 business days.

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🛋️ Why Are Some Fabrics Available Only on Certain Designs?

Most of our fabric options are available across our entire collection. However, for a few specific pieces, we may limit certain materials based on how they perform on that design. If there’s a fabric you’re interested in that isn’t available on a specific sofa or chair, feel free to contact us — we’re happy to help you find a suitable alternative.

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🧵 Can I Order Fabric Only?

Other than our complimentary swatches, we do not sell fabric separately. We also don’t offer reupholstery services for your existing furniture. To enjoy our fabrics and finishes, we recommend ordering a new upholstered piece from Soka Home.

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📬 How to Request Swatches

Please send an email to us at vip@sokahome.ca with the following information:

• Your full name
• Shipping address (including postal code)
• The fabric or leather names you’re interested in
• Phone number (optional)

We will process and ship your swatch request within 2–3 business days.

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Need help deciding? Our team is here to guide you in selecting the best material for your space.

1. Return Eligibility Period

Return requests must be submitted within thirty (30) calendar days from the date the order is marked as delivered by the carrier.

2. Return Condition Requirements

To be eligible for a return, items must:

* Be unused and unassembled;
* Be free from signs of wear, installation, modification, or damage caused by the customer;
* Include all original parts, accessories, manuals, and packaging materials;
* Be returned in their original packaging whenever reasonably possible.

Returns that do not meet these requirements may be denied or may be subject to a partial refund at our discretion.

3. Returns for Non-Defective Items

The following situations are considered non-quality-related returns and do not constitute product defects:

* The customer does not like the color;
* The size does not fit the customer’s needs;
* The style, appearance, or design does not meet expectations;
* The comfort level does not meet personal preferences;
* The customer changes their mind after purchase;
* The product no longer matches the customer’s intended use.

For non-defective returns:

* Customers are responsible for all return shipping costs;
* Original shipping charges are non-refundable;
* A restocking fee may apply as outlined below.

4. Product Defects and Quality Issues

A product may be considered defective if it contains manufacturing defects or shipping-related damage, including but not limited to:

* Fabric tears, rips, or material damage;
* Broken, missing, or mismatched hardware components;
* Significant stitching defects affecting product functionality;
* Dimensional discrepancies exceeding 5 cm from stated specifications for a single item;
* Major scratches, dents, cracks, or structural damage;
* Other manufacturing defects that materially affect the intended use of the product.

The determination of whether an issue qualifies as a manufacturing defect will be made after review by our customer service and quality control team.

5. Restocking Fee

A restocking fee of up to fifteen percent (15%) of the purchase price may be deducted from refunds for approved non-defective returns.

The restocking fee covers inspection, handling, repackaging, and inventory processing costs.

6. Damage Upon Arrival

Customers must inspect their order upon delivery.

Any shipping damage must be reported within forty-eight (48) hours of delivery.

To process a damage claim, customers must provide:

* A photo of the outer shipping carton;
* Clear photos of the damaged product;
* A photo of the shipping label or waybill;
* Any additional documentation reasonably requested for claim verification.

Depending on the extent of the damage, we may offer one of the following remedies:

* Replacement parts;
* Partial refund;
* Full product replacement;
* Full refund.

Failure to report shipping damage within the required timeframe may affect claim eligibility.

7. Missing Parts

Missing parts do not automatically qualify a product for return or refund.

If a part is confirmed to be missing from the original shipment, we will provide and ship the missing part at no additional cost to the customer.

8. Incorrect Item Shipped

If we ship an item different from the item ordered, we will, at our expense:

* Arrange replacement of the correct item; and/or
* Cover any applicable shipping costs associated with the correction.

Customers must notify us within seven (7) days of delivery if an incorrect item is received.

9. Non-Returnable Items

The following items are not eligible for return, refund, or exchange unless required by applicable law:

* Custom-made or personalized products;
* Clearance items;
* Final-sale items;
* Products that have been assembled, installed, altered, or used;
* Products missing original components due to customer action;
* Items damaged due to misuse, negligence, improper assembly, or unauthorized modifications.

10. Refused Deliveries

Shipments refused by the customer without prior authorization will be treated as non-defective returns.

In such cases, customers may be responsible for:

* Return shipping charges;
* Carrier fees;
* A restocking fee of up to fifteen percent (15%).

These amounts may be deducted from any eligible refund.

11. Refund Processing Time

Once the returned item has been received and inspected, approved refunds will be processed within five (5) to ten (10) business days.

Refund processing times may vary depending on the payment provider, bank, or credit card issuer.

12. Natural Variations and Non-Defect Conditions

The following conditions are considered normal product variations and are not regarded as defects:

* Minor color variations caused by photography, monitor settings, lighting conditions, or screen displays;
* Natural wood grain, texture, knots, or color variations;
* Fabric texture variations;
* Minor dimensional tolerances within industry standards;
* Variations in appearance resulting from different viewing environments.

Such variations do not qualify for refunds, returns, chargebacks, or warranty claims.

13. Delivery Delays and Force Majeure

Estimated delivery dates are provided for reference only and are not guaranteed unless expressly stated otherwise.

Delays caused by factors beyond our reasonable control shall not constitute grounds for cancellation, return, refund, or chargeback, including but not limited to:

* Inventory shortages;
* Customs inspections or customs clearance procedures;
* Port congestion;
* Transportation disruptions;
* Labor disputes or strikes;
* Natural disasters;
* Government actions or regulations;
* Other force majeure events.

Where appropriate, we may offer compensation, store credit, or other remedies at our sole discretion.

14. Right to Review Claims

We reserve the right to investigate, verify, approve, deny, or request additional information regarding any return, refund, damage, or warranty claim.

Claims that contain incomplete, inaccurate, misleading, or fraudulent information may be denied.

15. Compliance with Applicable Law

Nothing in this policy shall limit or exclude any rights that may be granted to consumers under applicable consumer protection laws. In the event of any conflict between this policy and applicable law, the applicable law shall prevail.

16. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our customer service team for assistance.